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Terms and Conditions

These general terms and conditions (hereinafter referred to as "Terms and Conditions") govern the rights and obligations between the company Cappali (Business Name: MgA. Tomáš Vacek, Company ID: 87382440), registered at Na Výsluní 464, 561 64 Jablonné nad Orlicí (hereinafter referred to as "seller") and the buyer when concluding a contract through the online store at https://cappali.com (hereinafter referred to as the "website").

1. General Provisions

  • By concluding the purchase contract, we agree to deliver the ordered goods to you, and you agree to accept and pay the purchase price including shipping and any applicable payment fees.
  • Ownership of the goods passes to the buyer upon full payment and receipt of the goods.

2. Orders and Contract Formation

  • You can place an order through the website. After placing your order, you will receive confirmation via email.
  • The contract is concluded when the seller confirms the acceptance of the order.
  • The seller reserves the right to reject the order if there are doubts about its authenticity.

3. Prices and Payment

  • All prices include VAT and applicable fees. The buyer selects the payment method during the order process.
  • Payments are made in advance by credit card, bank transfer, or other available methods.

4. Delivery Terms

  • The goods are delivered via the carrier selected by the buyer. Delivery time depends on availability and selected shipping method.
  • Unjustified refusal to accept the goods does not constitute a valid contract termination.

5. Withdrawal from the Contract

  • The consumer has the right to withdraw from the contract within 14 days of receiving the goods without giving any reason.
  • The goods must be returned undamaged, preferably in original packaging.
  • The refund will be processed within 14 days of withdrawal, but not before the goods are returned.
  • Note: Payments made for purchased gift vouchers are non-refundable.

6. Complaints

  • Complaints are handled according to the current Complaint Procedure available on the website.
  • You may claim warranty for defective goods within 24 months of receipt.

7. Alternative Dispute Resolution

The consumer has the right to contact the Czech Trade Inspection Authority (www.coi.cz) or the EU online dispute resolution platform (ec.europa.eu/consumers/odr).

8. Final Provisions

  • These terms and conditions are valid from March 1, 2021.
  • The seller reserves the right to amend these terms. The updated version will be published on the website.